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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how MW IT Service Ltd collects protects and uses personal data. MW IT Service Ltd is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does MW IT Service Ltd Collect?
MW IT Service Ltd needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. MW IT Service Ltd also has access to personal data that is generated over the MW IT Service Ltd network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances MW IT Service Ltd may also collect financial information about MW IT Service Ltd customers and end users from third parties to enable MW IT Service Ltd to assess its risks in granting credit terms and contact information about organisations MW IT Service Ltd considers may be interested in MW IT Service Ltd products and services.
How Does MW IT Service Ltd Obtain Personal Data?
MW IT Service Ltd obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the MW IT Service Ltd web site) from third party list brokers from resellers who pass on personal data to MW IT Service Ltd about end users and directly from the MW IT Service Ltd network.
How Does MW IT Service Ltd Use The Personal Data That It Holds?
Providing and Improving the MW IT Service Ltd Service
Most of MW IT Service Ltd use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition MW IT Service Ltd may also use personal data to improve on the level and type of service MW IT Service Ltd offers to its customers. As part of this interest in improving the service provided MW IT Service Ltd may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
MW IT Service Ltd may from time to time inform its customers end users and potential customers about MW IT Service Ltd and MW IT Service Ltd affiliate products and services and other information MW IT Service Ltd feels may be of interest. Customers and other recipients of information from MW IT Service Ltd may indicate at the time they first place an order with MW IT Service Ltd whether or not they wish to receive such information or at any later time by simply contacting MW IT Service Ltd.
To Whom Does MW IT Service Ltd Disclose Personal Data?
MW IT Service Ltd will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule MW IT Service Ltd does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where MW IT Service Ltd is under an obligation by law to disclose personal data or where MW IT Service Ltd has contracted with third parties to assist in providing services to MW IT Service Ltd customers such as for delivery installation and systems support services.
How Does MW IT Service Ltd Protect the Personal Data it Holds?
MW IT Service Ltd takes customer confidentiality and security very seriously. MW IT Service Ltd has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within MW IT Service Ltd. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. MW IT Service Ltd will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable MW IT Service Ltd Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by MW IT Service Ltd specific rights to access and rectify personal data held about them. These include the right to:
obtain from MW IT Service Ltd for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by MW IT Service Ltd regarding promotions or new products and services.
Contact Details
If any individual wishes to contact MW IT Service Ltd regarding the personal data held about them or has any other question about MW IT Service Ltd data privacy procedures they should send a letter to the directors of MW IT Service Ltd.
Policy Updates
As part of MW IT Service Ltd commitment to compliance with data privacy requirements and to reflect changes in MW IT Service Ltd operating procedures MW IT Service Ltd may the terms of this policy from time to time and will post the revised policy on this website.
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